Good collaboration between employers and occupational
health services (OHS) requires smoothly flowing information exchange, which can
be used to improve work ability (WA) management. Our aim was to examine WA
knowledge management in the collaboration between workplaces and OHS. The data
were collected via telephone interviews in which 154 employers participated.
The results showed that the relevant WA data were available when needed and, in
the form needed. The most relevant data were assessments of work capacity,
suspected occupational diseases, health and work hazards, and workload factors.
WA data enables the identification of people whose WA is at risk and the
coordination of measures to support their coping at work or return to work
after sick leave. We also identified the main needs for knowledge and current
practices of WA knowledge management. Further research is needed, especially on
the bottlenecks in knowledge ﬂows.
Health information exchange, Knowledge Management, Medical
records, Occupational health services, Workplace.