Business & Entrepreneurship Journal

The Relationship between Total Quality Management Practices and Their Effects on Firms Performance in Palestine

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• Abstract

   

  The purpose of this article is to examine the relationship between Total Quality Management (TQM) practices and their effects on firms’ performances’ in Palestine. It also aims to discuss management commitment, employee involvement, training and education, reward and recognition on quality improvement within 57 Palestinian firms. The study employs survey data collected from Palestinian manufacturing and service firms. The results of this study revealed that management commitment, employee involvement, training, education, rewards and recognition are significantly positively associated with firms’ quality improvement practice.  It was perceived that employee  involvement  was  a dominant  factor  for  quality  improvement;  it  was  associated  with  significant  improvements  in  firms’ quality improvement.

   

  Keywords: Total quality management, training, assurance, quality improvement firms, Palestine.