Abstract
The purpose of this article is to examine the relationship between
Total Quality Management (TQM) practices and their effects on firms’
performances’ in Palestine. It also aims to discuss management commitment,
employee involvement, training and education, reward and recognition on quality
improvement within 57 Palestinian firms. The study employs survey data
collected from Palestinian manufacturing and service firms. The results of this
study revealed that management commitment, employee involvement, training,
education, rewards and recognition are significantly positively associated with
firms’ quality improvement practice. It
was perceived that employee
involvement was a dominant
factor for quality
improvement; it was
associated with significant
improvements in firms’ quality improvement.